Custom scripts and apps for Zendesk workflows

Save countless hours, eliminate errors, and resolve bottlenecks.
We deliver transformative solutions tailored precisely to your workflow.
Only pay for what you need.

Recent work

Campaign launches

93+ hours saved per month

Created a bulk campaign launch workflow for an ops team via custom SQL lookup tools and Google Sheets.

Campaign updates

60+ hours saved per week

Wrote scripts to programmatically apply campaign changes via multiple DSP APIs.

Customer alerts

30+ hours saved per week

Created a platform page to automate custom client reach-outs via SQL and the Zendesk API.

QA

25+ hours saved per month

Built Chrome extensions to eliminate repetitive clicks in a manual QA process.

SLA reports

15+ hours saved per month

Automated recurring bulk support ticket evaluation based on custom SLA logic.

Data lookup

10+ hours saved per week

Built a Django app with customized database lookup tools for daily use by a customer success team.

Report distribution

6+ hours saved per week

Automated daily report generation and distribution for various teams via the Slack API.

Data integrity

5+ hours saved per week

Automated hourly missing data alerts for an engineering team via SQL and Slack.

Accelerate and optimize any org

Enable digital transformation for any department without sacrificing your roadmap. We build game-changing, cost-effective solutions customized to each team's needs.

Operations

Support

Sales

Engineering

Data

Marketing

Finance

IT

HR

Legal

At your convenience

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Submit requests

Any approved person from your company can send a request for automation or internal tooling at any time. We'll evaluate feasibility and ask clarifying questions to ensure the solution most effectively addresses the problem.

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Approve plans

Review the plan we create for each evaluated request. The project quote, timeline, and any third-party platforms we intend to use for the deliverable will be described. We can revise the plan to satisfy any preferences.

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Get results

We work with your stakeholders to ensure all design and functionality requirements are met. After we implement the solution with training and supporting documentation, you'll see significant ROI.

For the long term

Each solution is carefully planned and built to handle future growth and changes in business logic.

Training

Documentation

Maintainability

Scalability

Cost optimization

FAQ

Why don't I just hire a contractor?

The need to build automation and internal tools usually arises sporadically. InternalNow eliminates the hassle of finding, qualifying, and interviewing contractors for different projects and periods of time. Once you onboard, you can submit a request at any time and only pay for what you need done.

Why don't I delegate to one of my engineers?

That would probably be best if your engineering team has extra bandwidth. InternalNow allows you to streamline your company without distracting your employees or sacrificing your roadmap.

How do I know my data is secure?

We review any and all code and components with you before implementation, and don't store or host your data ourselves. Solutions are managed via your own computers and third-party platform accounts, so you'll have full control, ownership, and oversight.

How long will a request take to fulfill?

We're able to offer rapid turnaround without sacrificing quality thanks to our extensive experience, repository of commonly used code, and use of third-party platforms. Simple requests like custom Slack notifications should only take a day or two; you can expect the timeline to increase reasonably with respect to complexity.

How often can I send requests?

You can send requests whenever you'd like, but we only work on one of your tasks at a time to maximize efficiency and focus. You can always prioritize a different task if you feel it needs to get done before the rest.

How do mid-development revisions work?

Small changes are expected, but a revision that requires functionality beyond what was described in the originally approved plan would result in a cost increase relative to the complexity of the change.

What if a technical issue arises after implementation?

All solutions will be thoroughly tested before release (both by our team and yours), but we'll fix any issues as soon as possible at no charge.

What if I need enhancement support after implementation?

Simply submit a request; we'll give you a quote based on the complexity of the enhancement. Of course, no solution we implement will bind you to InternalNow. You're always able to make your own changes.